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We Want You Back. That's Our Return Policy.

We are just sure that the person about to receive a high-quality Monster Magnetics product will be thrilled and elated. If not, our bad.

With our 100% Satisfaction Guarantee, if you have a problem with your order, just contact us via website chat (lower right on any page of our website), send an email to customercare@monstermagnetics.com, or give us a call at 833-MAGNET-1. We will make it right.

Change Your Mind?

  • You can request a return within 30 days from the date you received your order.

Refunds

  • Please allow 2-4 business days from receipt for return processing.
  • Refunds are applied to the original method of payment.
  • Merchandise must be unused and in the same condition as received. 20% restocking fee applies.
  • The amount of time it takes the refund to post to your credit card/bank account depends on the processing time of your card issuer/bank.

Shipping

  • We recommend using a shipping method with tracking and delivery confirmation.
  • Return shipping is non-refundable.
  • We can provide a return shipping label for you at your request. The cost of the shipping label will be deducted from your refund.

Requesting a Return

  • To request a return, or if you have any questions about our return policy, please Contact Us ( please provide your order number, if applicable).
  • A Monster Support Team member will get back to you via email as soon as possible with further instructions.