Monster Magnetics products are guaranteed to be free from defects in materials and workmanship under normal use for the lifetime of the product.
If a Monster Magnetics item is believed to be defective:
- Submit your claim and photographs via email to firstname.lastname@example.org
- Please type "Lifetime Guarantee" in the email subject line
- Include your original order number, date order was placed, and marketplace (e.g. Monster Magnetics Web Store, Amazon®, Walmart®, Jet®, or eBay®)
If your product is found to be defective, we will repair it, if possible, or replace it with the same item or, if discontinued, a product of equal or similar usage and value.
Lifetime Guarantee covers:
- Demagnetized Magnets
- Hinges, Pins, and Latches
Lifetime Guarantee DOES NOT cover:
- Damage caused by accident, misuse, or abuse
- Normal wear and tear
- Incidental or consequential damages
- Shipping costs
This Lifetime Guarantee is exclusive to sales through MonsterMagnetics.com and The Monster Company (and our online marketplace storefronts on Amazon®, Walmart®, Jet®, and eBay®). Purchases made through unauthorized resellers are not covered by this guarantee.